At Itz Not, we're confident you'll love our delicious and sustainable meals. However, we understand that sometimes things don't go according to plan. This policy outlines our refund procedures for online purchases made through our website.
1. General Conditions
- This policy applies to all online purchases made through our website.
- Refunds will only be issued for the product price (including any applicable taxes). Shipping fees are non-refundable.
- To be eligible for a refund, you must notify us within 7 days of receiving your order.
- All returned products must be unopened and in their original packaging.
- We reserve the right to refuse a refund if the product has been opened, damaged, or used.
2. Reasons for Refund
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Incorrect or Damaged Products: If we have mistakenly sent you the wrong item(s) or if the product arrives damaged, you will be entitled to a full refund.
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Delivery Errors: If your order is not delivered within the estimated time frame due to our fault (e.g., incorrect address provided by us), you will be entitled to a full refund.
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Cancellation Before Dispatch: If you cancel your order before it has been dispatched, you will be entitled to a full refund.
3. How to Request a Refund
To request a refund, please contact our customer service team at info@itznot.com. Please include your order number and the reason for your request.
4. Refund Processing Time
Once your refund request is approved, we will process it within 5 working days. The funds will be returned to your original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or credit card issuer.
5. Exceptions
This policy does not apply to:
- Products purchased through third-party retailers or marketplaces.
- Subscriptions after the initial billing cycle.
- Discount or promotional items, unless the discount or promotion specifically mentions a refund policy.
6. Changes to this Policy
We reserve the right to modify this policy at any time. We will notify you of any changes by posting the updated policy on our website.
7. Contact Us
If you have any questions about this policy, please contact our customer service team at info@itznot.com
We hope this policy provides you with clear information about our refund process. We're committed to providing you with excellent service and delicious, sustainable meals. If you have any concerns or questions, please don't hesitate to contact us.
